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Shipping & Returns

Shipping

We can ship to virtually any address in the world.  Shipping and handling time usually takes around 1 business day on orders placed Monday thru Friday before 11:00am Pacific Standard Time.  The office is closed on Saturdays and Sundays. Weekend orders will be processed and shipped on Mondays.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please note that FedEx Express options or orders over $100 will require a signature.

USPS Mail Service

Free shipping - can take 2-10 business days and is not guaranteed. Note that bulk items are not elligible due to their large size.

USPS Flat shipping - can take 2-10 business days and is not guaranteed.

USPS Priority Mail - can take 2-3 business days and is not guaranteed. This service you get more for your money with domestic service in 1, 2, or 3, business days based on where your package starts and where it's being sent.

USPS Priority Mail Express - can take 1-2 business days with a money-back guarantee.

USPS International Mail Service 

Global Express Guaranteed (GXG) - 1-3 Business Days service provides fast international shipping, competitive international shipping rates, and date-certain delivery with a money-back guarantee to more than 180 countries.  International transportation and delivery provided by FedEx Express.

Priority Mail Express International - 3-5 Business Days - affordable and fast international delivery to more than 180 counties with a money-back guarantee to select counties.

Priority Mail International - 6-10 Business Days - reliable and affordable way to send mail and packages to more than 180 countries.

First-class Mail International - The most affordable option for postcards, envelopes, and flats. Send anything up to 4 pounds (cannot exceed $400 in value) to more than 180 countries. 

FedEx

Please note that all FedEx express options will require a signature. Any refused or returned FedEx Shipments will be charged return shipping.

FedEx Ground home delivery - 1-5 Business Days - Delivery day based on distance to destination

FedEx Express Saver - 3 Business Days - you can expect to get your shipment delivered in just 3 business days

FedEx 2 Day2 Business Days - you can expect to get your delivery in 2 business days

FedEx Standard Overnight - 1 Business Day - you can expect your delivery next day before 8:00pm

FedEx Priority Overnight - 1 Business Day - you can expect your delivery next day before 10:30am

FedEx International

FedEx International Priority - 1-3 Business Days - Delivery time based on country

FedEx International Economy - 2-5 Business Days - Delivery time based on country

FedEx International Ground - 3-7 Business Days - Delivery to Canada and Puerto Rico

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Returns Policy

FedEx shipments that are not collected or refused will be billed for return shipping and be subject to a restocking fee.

You may return most new, unopened items within 30 days of delivery for a refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please promptly notify us of any errors with your order, within 30 days. No returns are accepted after 30 days. 

You could expect to receive your refund within four weeks after giving your package to the return shipper.  However, in most cases you will receive a refund quicker than expected. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Returns for any other reason than defect will be subject to 10% restocking fee.  Bulk ostrich feather returns will incur a 50% return/rental fee. This will be pro-rated if less than the purchased amount is returned.  Final assessment of the quality and quantity of goods returned shall be at the sole discretion of Moonlight Feather, Inc.

Shipping costs are not refundable.

We do not accept returns on custom dyed feathers.

Cancellation of order is subject to a 10% cancellation fee.

All returns can be shipped back to:

Moonlight Feather, Inc.
1860 Eastman Ave. Suite 111
Ventura, CA 93003
United States
 
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

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