We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return within 30 days from the date of purchase. Please promptly notify us of any errors with your order.
You should expect to receive your refund within four weeks after giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Customer is responsible for returning the product they wish to return. We do not provide return label.
Returns for any other reason than defect will be subject to 10% restocking fee.
Bulk feather returns will incur a 50% return fee. This includes ostrich feathers in bulk.
Final assessment of the quality and quantity of goods returned shall be at the sole discretion of Moonlight Feather, Inc.
Shipping costs are not refundable.
We do not accept returns on custom dyed feathers or custom orders.
Cancellation of order is subject to a 10% cancellation fee.
All returns can be shipped back to:
Moonlight Feather, Inc.
2830 E. Main st.
Ventura, CA 93003
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
If your package arrived damaged or you received the wrong item, please call us immediately.